LogMeIn Pro is a purpose-built remote access tool that gives you a reliable and flexible work anywhere solution. With a side-by-side comparison of what each option offers, along with price and performance, making an informed choice between GoToMyPC or LogMeIn should be a lot less daunting. This article will highlight two popular options – GoToMyPC and LogMeIn. You can also choose to ignore groups, which means they won't count as unmatched items in subsequent syncs.With so many options available for your remote desktop requirements, it’s difficult to decide on what is best for your company’s needs. If no organization exists in IT Glue, you can choose to create an organization.If there is no suggested match, or it is incorrect, you can search for and choose a different organization using the Match To field.If you're happy with a suggested match, click Accept Suggestion to accept it.In the Unmatched tab, review the unmatched organizations.From the Account Integrations screen, find LogMeIn Central in the list and click on Actions > Matching.Anything that isn't automatically matched will need to be manually mapped. The matching logic is covered in our RMM Field Mappings KB article. IT Glue discovers groups and computers and tries to match them to data in your account. When the sync is complete, the Status column changes from Syncing.From the Account Integrations screen, click Actions > Start Manual Sync.Enter your LogMeIn CustomerID into the Customer ID field and the PSK into the API Key field.Click on the green + New button and then on the LogMeIn Central icon. Log in to your IT Glue account and navigate to Account > Integrations.For any offline host, the package is stored and deployed when the host next comes online. The Inventory Reporting feature is deployed to any online host within one minute. Select the Enable inventory reporting checkbox.To activate Inventory Reporting, follow the below steps: Use the API to request data for any chosen fields on the reported data. The Inventory Report provides data from all host computers in a single composite report. With a Premier or Insight subscription, you can use the Inventory Reporting feature. This exact key cannot be accessed again, so make sure that you have it saved. Copy your PSK for use throughout this integration. In the Generate Pre-Shared Key for API screen, you will see your CompanyID.These are needed for all authentication actions within this integration. To get started with the API, you need to obtain your pre-shared key (PSK) and Company ID from LogMeIn Central. IT Glue talks to LogMeIn via API to monitor devices so we can perform our routine sync. To grant access to RMM data for all organizations, refer to Step 7 of our Adding and removing users KB article. A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to.For more information, review the About Inventory Reporting section of LogMeIn’s documentation here. This is required to use the Inventory Reporting feature. A Premier or Insight LogMeIn Central subscription.Manager or Administrator level access to IT Glue.Suggest matches on organizations and configurations based on nameįor more information about device mappings, see our RMM Field Mappings KB article.Match LogMeIn Groups to IT Glue organizations, and LogMeIn computers to IT Glue configurations, using IT Glue's matching logic.Discover all groups and computers in LogMeIn. The LogMeIn integration will do the following: This is a rough estimate based on our experience with several partners who integrated with their RMM. It should only take about an hour to get up and running with your RMM. This gives you information about Model, Serial No., connected MAC Addresses, and CPU in IT Glue. Use this article as a guide to create and maintain an RMM integration with Central, which is LogMeIn’s RMM solution.
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